Filtered by Technology

Wi-Fi and Cellular Service Improvement Happening on East ...

A Message from Wendy Givoglu, Interim President, East and Winter Park Campuses I am happy to share some important news with you regarding essential work coming to East Campus in the next few weeks. In collaboration with Office of Information technology (OIT) and vendor partners, Presidio, our teams will be working to assess the campus […]

Classroom Technology Updates Happening on East Campus

A Message from Wendy Givoglu, Interim President, East and Winter Park Campuses In an effort to continue upgrading East Campus classroom technology, the Office of Information Technology (OIT) began updating the technology in some of the East Campus classrooms over the 2019 winter break. Enhancements will provide a solid foundation to support the learning activities […]

Banner to Undergo Updates Resulting in Weekend Unavailabi...

A Message from Patti Smith, Chief Information Officer This is a reminder that Banner will undergo updates from Friday, February 7, at 5 p.m. through Monday, February 10, 2020, at 7 a.m. and will be unavailable for use. During this time, several other resources will also be unavailable. Please note the resources that will be unavailable, […]

Using Microsoft Teams to Enhance Teamwork: How to Chat...

A Message from Patti Smith, Chief Information Officer Microsoft Teams — a chat-based, flexible workspace — allows teams to work together in one window by creating a centralized place for chats, messages, meetings and files that can be accessed via computer or mobile devices. Valencia College provides all employees with a Teams account, so there’s no cost to […]

OnlineHelp to Leverage Team Dynamix for Canvas Support Tr...

A Message from Patti Smith, Chief Information Officer In December 2019, the Office of Information Technology (OIT) implemented a new ticketing system through TeamDynamix. With that change, I’d like to share the fastest ways to obtain help with College technology, including Canvas. Submit an Online Ticket For OIT service requests, please submit an online ticket to the OIT […]

Using Microsoft Teams to Enhance Teamwork: Setting Up...

A Message from Patti Smith, Chief Information Officer If you’re seeking a new way to collaborate with your team, check out Microsoft Teams — a chat-based, flexible workspace that allows teams to work together in one window by creating a centralized place for chats, messages, meetings and files that can be accessed via computer or mobile devices. Valencia […]

Network Will be Down Evening of December 19

Valencia College’s network will undergo updates from 10 p.m. on Thursday, December 19 to 7 a.m. on Friday, December 20, 2019, and will be unavailable for use during this time. This includes the Valencia College website, ATLAS, Valencia EDGE, Banner, Canvas and Office 365. To log in directly to Canvas or Office 365 (faculty and […]

Bulletin Board

Colorado State University – Global Campus Offers Valencia Employees and Students a 10% Discount Valencia has signed an articulation agreement with Colorado State University – Global Campus (CSU-Global), a 100% online university. As a result of this agreement, all Valencia employees and students receive a 10% tuition discount until they graduate. As the country’s first […]

New IT Ticketing System Update

A Message from Patti Smith, Chief Information Officer Upon returning from our Thanksgiving holiday break, a new ticketing system for technology-related requests will be in place. On Monday, December 2, 2019, TeamDynamix will officially launch, and Samanage will no longer be available for use. TeamDynamix is a cloud-based work management system designed to help service organizations at colleges and universities align, […]

A New IT Ticketing and Request System Coming This Fall

A Message from Patti Smith, Chief Information Officer As a part of the Office of Information Technology’s (OIT) focus on continuous improvement and increasing efficiency and ease of use, we will transition away from the current help request and ticketing system known as Samanage. With our current Samanage contract ending in December 2019, the OIT team […]