Tuesday, November 30, 2021
By Jennifer Keefe
Education might not have been her first career choice, but if you ask Nichole Prince, assistant director, enrollment services, she’ll tell you it’s right where she belongs. After finishing college, Nichole worked in the hospitality industry for a few years before this Valencia grad found herself right back where she started.
“I think this shows that even later in life you can discover what it is you have a passion for and pursue that,” she explains.
One of Nichole’s key responsibilities at the College is to collaborate with her director and the rest of her team to “hire, supervise, develop, train and evaluate staff” in Enrollment Services. For her, it’s all about empowering the team to help students.
“By providing training opportunities, our advisors are able to work on their professional development as well as ensure they are up to date on all College policies and procedure,” she says.
Nichole came “back” to the College in 2017 — she had earned an associate degree from Valencia and a bachelor’s degree from Florida State — as an enrollment services advisor, served as an enrollment services coordinator, and became an assistant director in 2019.
Director of Enrollment Services Cat Hollands says Nichole is an invaluable member of the team.
“She’s my rock!” Cat explains, “Nichole has been instrumental in the advancement of the Enrollment Services department. She has accumulated a wealth of knowledge and perspective from starting as an advisor, becoming a coordinator, and now in her current role as an assistant director.”
One of the things Nichole is most proud of in her time at the College is the new hire training program she created. The three-week training helps to prepare new advisors to answer some of the many questions they will receive from new students about topics related to the Valencia application, financial aid, proving residency status, registration and even graduation.
“I wanted to set our advisors up for success once they began working on the phones, email and chat,” she recalls.
Nichole’s favorite thing about working at the College is the team atmosphere, especially in Enrollment Services. Even during the pandemic, the team has found ways to collaborate.
“We are a very tight knit group,” she explains. “Our team of advisors and the others on the leadership team are truly student focused and have a passion for what they do.”
Her greatest inspirations at the College are not only the people she works with but also the students.
“I have never worked for an organization where the staff genuinely enjoys what they do and are happy to come to work,” Nichole shares. “Our students truly want to be here and accomplish something for their futures, and that inspires me to work hard every day to help them reach their goals.”
Nichole’s work in Enrollment Services has not gone unnoticed. Cat sees her as a real leader.
“I am in constant awe of her strengths, knowledge and drive,” says Cat. “Everyone needs a ‘Princey’ on their team (but you can’t have mine)!”.
When Nichole isn’t at work, she’s busy with her husband, two-year old son and seven-month old daughter.
“We enjoy going to Disney, playing at the park and spending time with our extended family,” she explains.
Know of someone who embodies one of Valencia’s values (learning, people, diversity, access or integrity), who has been an employee for at least one year? Send the colleague’s name to us at The_Grove@valenciacollege.edu. He or she might be one of our featured colleagues, subject to supervisor’s approval.