A Message from Lauren Kelly, Director, Equal Opportunity and Employee Relations
We know that disputes happen in the workplace and, whether big or small, that they can affect your work. Here at Valencia, we have a policy in place for employee dispute resolution, as well as numerous resources — both informal and formal — that you can use to help resolve a workplace dispute. With that, we’d like to introduce a new faculty dispute resolution resource — your 2018-2019 faculty ombuds representative — Anna Saintil, professor, student life skills.
As faculty ombuds representative, Anna is trained to provide support, guidance and feedback to employees who are having difficulty resolving conflicts. Keep in mind that Anna won’t actually resolve your disputes, but she is available to guide you to the Valencia tools, process and policies that are in place to help you resolve disputes.
“I have a well-rounded knowledge of the College’s policies and procedures,” shared Anna, who is excited to help her fellow faculty. “In order to be prepared to provide support, guidance and feedback to our faculty, as part of my onboarding process for this role, I have been adequately trained by our Equal Opportunity and Employee Relations team on the following areas relating to the work: disciplinary action, dispute resolution, ethical conduct and performance, and discrimination and harassment.”
Anna’s experience will make her a great resource to faculty. Since joining Valencia in 2001, she has served the College in many ways including professor of student life skills and education, course development, program coordinator, professional development, club advisor and committee member, and even East Campus Faculty Assembly president.
Prior to Valencia, she’s served as a financial aid coordinator for private and foundation scholarships at the University of Central Florida (UCF); student support coordinator at the Florida State University College of Medicine; and academic advisor at the University of Phoenix. She earned her bachelor’s degree in business administration with a concentration in marketing from Bethune Cookman University and master’s degree in education from UCF.
She also has current experience as a dispute resolution professional (mediator and arbitrator) with advanced training in the following:
- Florida Supreme Court Certified Family Mediator
- Florida Supreme Court Qualified Arbitrator
- Florida Supreme Court Certified County Mediator
- Certified Myers-Briggs Type Indicator Practitioner
- Completion of Critical Conversations Certification Training
- Completion of Conflict Transformation Certification Training
- Completion of IIRP Restorative Practices Certification Training
“I value this role very seriously, and I am committed to working closely with our learning community in this new capacity,” Anna added. “Also, I celebrate the College’s efforts for making the investment to support this role.”
If you need guidance on our dispute resolution policy and tools, please feel free to reach out to Anna directly at email@example.com or 407-299-5000, extension 2325.