Resources to Support Your Mental Health

Tuesday, May 11, 2021

A Message from Jessica Johnson, UnitedHealthcare Nurse Liaison 

Talking about depression, anxiety or other problems that may affect your mental health isn’t always easy. But let’s start the conversation, as May is Mental Health Awareness Month.

If you or a loved one may be dealing with these issues, you’re not alone. Millions of people in the U.S. are affected by behavioral health issues each year, according to the National Alliance on Mental Illness. Learning how to talk about and understand your mental health issues may be the first step in recovery. Then, you may learn ways to cope and start feeling better.

Please know that resources are available to support your mental health. Take a look at what’s available.

Optum Employee Assistance Program (EAP)

Valencia College’s Optum Employee Assistance Program (EAP) is available to full-time employees, their dependents, and members of their household to help address mental health issues, as well as provide guidance in financial or legal concerns. This benefit allows you to receive six free counseling sessions a year in addition to other benefits. You don’t have to be on our health plan; you just need to be a full-time employee or household member. Call 866-248-4094 (24 hours a day, 365 days a year) and inform them you are an employee of Valencia to be put in touch with a clinician, counselor, mediator, lawyer or financial adviser who could help change your life for the better. You may also log on to and use the access code: Valencia. Optum EAP provides confidential, short-term counseling at no cost to the eligible employee. For an EAP flyer, click here.

For part-time employees, Optum is offering a free emotional support help line. This help line provides access to specially trained mental health specialists. Optum’s public toll-free help line number, 866-342-6892, is open 24 hours a day, seven days a week for as long as necessary during the pandemic. This service is free of charge and open to anyone. Specially trained Optum mental health specialists help people manage their stress and anxiety so they can continue to address their everyday needs. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.

Online Resources

To learn about mental health, view these online resources:

UnitedHealthcare Resources 

For employees on Valencia College’s UnitedHealthcare plans, you also have access to the following:

UnitedHealthcare Live and Work Well 
With Live and Work Well, behavioral health support services are available to you anytime, anywhere — whether you’re in a time of greater need or may want to work on personal growth.

With Live and Work Well, use the provider search to locate network therapists, psychiatrists or other behavioral health clinicians and facilities near you, and schedule in-person or virtual appointments.

Or, explore hundreds of articles, videos, interactive self-help programs and other tools to help you with the ins and outs of everyday life — even if you don’t have any pressing concerns. For more details, including how to access UnitedHealthcare’s Live and Work Well, click here.

UnitedHealthcare Behavioral Health Virtual Visits
Take advantage of behavioral health virtual visits with a licensed behavioral health therapist from the privacy of your own home using your mobile device or computer. These private video sessions provide one-on-one support at a time convenient to you, allowing the therapist to evaluate and treat general mental health conditions such as depression and anxiety. Similar to an in-person visit, you can see the same therapist with each appointment and establish an ongoing relationship. Depending on your specific enrollment in Valencia’s UHC plans, copayments, deductibles and/or coinsurance may apply. For more details, including how to find a provider and schedule a visit, click here.

TalkSpace is another virtual behavioral health platform that offers you text messaging capability with a dedicated therapist from your phone or desktop — without an appointment. With this resource, you can find an in-network therapist and start therapy within hours of choosing your therapist. You can then communicate with your therapist through text messaging any time of the day and receive text message responses throughout the day, five days a week. Virtual face-to-face appointments are also available by appointment when needed. Depending on your specific enrollment in Valencia’s UHC plans, copayments, deductibles and/or coinsurance may apply. For more details, including how to register, click here.

Sanvello Behavioral Health App
The Sanvello Behavioral Health app is a free app for everyone, but employees on Valencia College’s healthcare plans receive a free premium upgrade by selecting “upgrade through insurance” and selecting UnitedHealthcare when you are registering your account. Sanvello offers clinical techniques to help dial down the symptoms of stress, anxiety and depression — anytime. This app provides coping tools such as meditation exercises, guided journey techniques, setting mental health goals, and even community chat groups. Connect with powerful tools that are there for you right as symptoms come up. Download the app here. Read The Juice and The Grove next week for additional information on how you can use this app to support your mental health.

For questions on the resources above, clarification on UnitedHealthcare benefits or which resource is right for you, please contact me at or 407-866-8134.

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