Organizational Development and Human Resources — A New Service Model

The New Year not only brings new resolutions. This year, Organizational Development and Human Resources (ODHR) is implementing a new service delivery model that will provide new and enhanced services for human resources and organizational development needs collegewide.

Designed from the employee perspective, the new model uniquely positions ODHR to serve Valencia’s growing collegiate community with high-quality, responsive service. Currently, Valencia employs more than 5,000 employees, and serves more than 70,000 students across nine locations.

So how does the new model work?

The new service model is comprised of four main components: Regional Solution Centers, Navigators, Networks and Central Operations. Click on the button below for more details on each area of the new model.

Campus ODHR offices have been rebranded and reconfigured as Regional Solution Centers to provide a more holistic HR experience. Regional Solution Centers (RSCs) are located on campuses and serve faculty and staff within three regional areas — East, Osceola and West. As a part of this new service model, additional staff members have been deployed from the District Office to serve in the RSCs to offer a one-stop-shop of HR services throughout the employment lifecycle — ranging from hiring to onboarding to retirement — and everything in between.

Navigators are new positions that have been added within RSCs and within Networks at the District Office. Navigators are able to assist employees with general ODHR questions and connect employees to the appropriate resources.

An integral part of this enhanced service model, Navigators manage the newest ODHR service offering, called HR4U, which is a dedicated helpline designed to provide personal, just-in-time answers to everyday human resources questions. The helpline includes a phone extension, HR4U (4748), that is always answered by a person (a Navigator) and an email, HR4U@valenciacollege.edu, that is always monitored and responded to by a Navigator as well.

ODHR functions housed at the District Office have been realigned into Networks and Central Operations. By aligning functional areas, ODHR can offer layered service options that will help to enhance and expand service capacity for cross-campus coordination and support of employee and organizational HR needs collegewide.

This new approach to HR service delivery offers authentic, personalized, forward-facing service, support and interaction at scale by way of the Regional Solution Centers. In combination with Navigators and Networks and Central Operations, RSCs will provide a systematic way to assess needs and solutions within regions, respond to and communicate needed information and services in a timely manner, and help employees navigate organizational development and human resources services.

Stay tuned and be sure to read The Juice and your Campus Concentrate newsletter to learn more about the new model and services.

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